Privacy Policy

Last updated: September 17, 2026

We value your privacy and want you to understand how information is collected, used, and shared when you visit or interact with EmilyMunns.com (the “Website”).

This Privacy Policy explains what information we may collect, how we may use it, when we may share it with service providers or other third parties, and the choices you have regarding your information.

By using the Website, submitting information through one of our forms, signing up for email or text communications, or otherwise interacting with the Website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with the Website. You may provide information when you contact Emily, request information, sign up for email or text communications, complete a survey, request samples, request a product restock notification, request a consultation or custom cart, participate in an event or promotion, reserve or purchase products, or otherwise communicate with us.

Information we may collect includes:

Contact information: name, email address, mailing address, phone number, and other contact information you choose to provide.
Order and transaction information: information related to products you request, reserve, or purchase, including order details, shipping or pickup information, and transaction-related information.
Communication preferences: information about the emails, text messages, product updates, promotions, or other communications you choose to receive.
Survey and feedback information: responses, opinions, preferences, comments, and other information you voluntarily provide through surveys, contests, giveaways, reviews, or feedback forms.
Customer service information: information you provide when asking questions, requesting recommendations, reporting a product issue, requesting assistance with an order, or communicating with Emily about a product or service.
Product and shopping preferences: information you voluntarily provide about products, sizes, interests, restock requests, shopping preferences, or other information used to help provide recommendations or customer service.
Information related to Norwex and Zyia communications: including your phone number, communication preferences, and the types of updates you select when you sign up for text communications.
Internet and device information: IP address, browser type, device information, pages viewed, referring pages, approximate location derived from IP address, and information about how you interact with the Website.
Information contained in messages or submissions: any information you voluntarily include when you contact Emily or submit a form.

Please do not submit sensitive personal information, such as Social Security numbers, passwords, financial account credentials, or other information that is not necessary for the purpose of the form.

How We Collect Information

We may collect information:

Directly from you when you complete a form or otherwise provide information;
When you communicate with Emily by email, text message, or other electronic means;
When you request or purchase products or services;
When you participate in surveys, contests, giveaways, or other promotions;
Automatically when you browse or interact with the Website through cookies and similar technologies; and
From third-party services when necessary to process an order, deliver communications, provide customer service, or otherwise provide a service you have requested.

How We Use Your Information

We may use the information we collect to:

Respond to questions, messages, and requests;
Provide customer service and recommendations;
Process and manage product requests, reservations, and purchases;
Coordinate shipping, pickup, delivery, or other fulfillment arrangements;
Process or assist with product-related requests, including applicable product guarantees or customer-service requests;
Send requested email communications;
Send text messages when you have opted in to receive them;
Honor your communication and content preferences;
Send product information, updates, promotions, special offers, and other marketing communications when you have chosen to receive them;
Manage email and text-message subscriptions and preferences;
Conduct surveys and collect feedback;
Administer contests, giveaways, or other promotions;
Improve the Website, products, services, recommendations, and customer experience;
Understand how visitors use the Website and which content is useful;
Maintain Website security and prevent fraud, abuse, or unauthorized activity;
Maintain business and transaction records;
Resolve disputes and enforce applicable agreements; and
Comply with applicable legal obligations.

Email Communications

If you choose to receive email communications from Emily, your email address and communication preferences may be stored and processed by the email or customer-management services used to deliver those communications.

You may unsubscribe from marketing emails at any time using the unsubscribe or preference-management option included in the email or by contacting Emily directly.

Unsubscribing from marketing communications does not necessarily prevent us from sending service-related communications, such as messages about an order, request, transaction, customer-service matter, or other communication necessary to respond to something you have requested.

Text Message Communications

Emily offers optional text-message communications for Norwex and Zyia Activewear updates.

When you sign up for text messages, you may provide your phone number and select the types of communications you would like to receive. Your phone number and text-message consent/preferences may be processed through our SMS messaging provider, Project Broadcast, which provides the technology used to send these messages. Project Broadcast states that mobile phone numbers and messaging consent data are processed on behalf of senders to deliver opted-in messages and are not shared, sold, or provided to third parties or affiliates for marketing purposes.

Message frequency varies. Message and data rates may apply.

You may stop receiving text messages at any time by replying STOP to a message. You may reply HELP for assistance. Project Broadcast’s current messaging terms likewise provide for STOP and HELP opt-out/help mechanisms.

Opting out of marketing text messages does not prevent us from communicating with you about an existing customer-service matter, order, transaction, or other communication that does not require marketing consent, where permitted by applicable law.

Forms, Surveys, and Customer Requests

The Website contains forms used for different purposes, including, but not limited to:

Contacting Emily;
Email subscriptions and preference management;
Norwex text-message preferences;
Zyia Activewear text-message preferences;
Norwex sample requests;
Product restock requests;
Norwex hosting and event requests;
Zyia consultations and custom-cart requests;
Customer surveys and feedback;
Anniversary and community surveys;
Contest or giveaway participation;
Product reservations and orders; and
Other customer-service or information requests.

The information requested through a particular form may vary depending on the purpose of that form.

We use information submitted through these forms only as reasonably necessary to respond to the request, provide the requested service, communicate with you, administer the applicable program or promotion, maintain business records, or otherwise carry out the purpose for which the information was submitted.

Orders and Payments

Certain areas of the Website allow you to reserve or purchase products, including products offered through The Homebase Post.

When you place an order or submit information related to a purchase, we may collect information necessary to process and fulfill that transaction, such as your name, contact information, order details, and shipping, pickup, or meeting information.

Payment information, when applicable, may be processed through third-party payment-processing services or payment functionality integrated with the Website. We do not need your full payment-card information for ordinary customer-service communications, and you should not provide complete payment-card numbers or other sensitive financial information through a contact form or email.

Third-party payment and commerce providers may have their own privacy policies governing information they process. You should review those policies when using their services.

Cookies and Similar Technologies

The Website may use cookies and similar technologies.

Cookies are small files or pieces of information that a website may store on your browser or device. Depending on how the Website and its services are configured, cookies and similar technologies may be used to:

Keep the Website functioning properly;
Remember preferences;
Understand Website traffic and usage;
Measure the performance of Website content;
Improve the Website and user experience;
Support forms and other Website functionality; and
Help third-party services provide functionality you request.

You can generally control cookies through your browser settings. Disabling certain cookies may affect how some Website features function.

Analytics and Website Usage Information

We may collect information about how visitors interact with the Website, including pages visited, links clicked, referring websites, device and browser information, IP address, and other technical information.

This information may be used for Website analytics, troubleshooting, security, and improving the content and functionality of the Website.

Information We Share

We do not sell your personal information.

We may share personal information with service providers and other third parties when reasonably necessary to operate the Website, provide requested services, communicate with you, process transactions, or otherwise carry out the purposes described in this Privacy Policy.

Categories of third parties may include:

Website hosting and technology providers;
Website form and customer-management providers;
Email marketing and communication providers;
SMS messaging providers, including Project Broadcast;
Payment processors and transaction-service providers, when applicable;
Shipping, delivery, or fulfillment providers, when applicable;
Analytics and Website-performance providers;
Technology providers that help us maintain or secure the Website;
Service providers involved in administering surveys, contests, giveaways, or other promotions; and
Other providers you authorize us to use in connection with a service or request.

We may also disclose information when reasonably necessary to:

Comply with applicable law, regulation, legal process, or governmental request;
Protect the rights, property, or safety of Emily, Website visitors, customers, or others;
Detect, investigate, or prevent fraud, abuse, security incidents, or other unlawful activity;
Resolve disputes; or
Protect and enforce our legal rights.

Third-Party Websites and Services

The Website contains links to websites and services operated by third parties, including product manufacturers, retailers, payment providers, social media or communication platforms, video platforms, and other external websites.

These third-party websites have their own privacy policies and practices. Once you leave EmilyMunns.com and visit a third-party website, the third party’s privacy policy governs information collected through that website.

This includes websites where you may shop for Norwex or Zyia Activewear products.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

Affiliate Links

Some links on EmilyMunns.com are affiliate links.

If you choose to make a purchase through an affiliate link, Emily may receive a small commission or other compensation at no additional cost to you. The Website may contain affiliate links to products or services that Emily uses, recommends, or believes may be useful to visitors.

The use of an affiliate link does not change the price you pay for the product unless otherwise stated.

Third-party websites accessed through affiliate links may collect information about you according to their own privacy policies.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfill the purpose for which it was collected, provide requested services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations, and enforce applicable agreements.

When information is no longer reasonably necessary for these purposes, we may delete, destroy, or de-identify it, subject to applicable legal, business, and recordkeeping requirements.

Information Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmitting or storing information online can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security of information transmitted to or stored by the Website.

Children’s Privacy

EmilyMunns.com is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to:

Request information about the personal information we collect and how it is used;
Request access to certain personal information;
Request correction of inaccurate personal information;
Request deletion of personal information, subject to applicable exceptions;
Withdraw consent where processing is based on consent;
Opt out of marketing emails;
Opt out of marketing text messages; and
Exercise other rights provided by applicable law.

You can manage certain communication preferences directly through the unsubscribe or preference-management options provided in our communications.

You may also contact Emily using the email address provided in the Website footer to make a privacy-related request.

We may need to verify your identity before completing certain requests. We may also retain information when required or permitted by law.

Do Not Track

Some web browsers offer a “Do Not Track” setting that allows users to indicate that they do not want their online activity tracked.

The Website does not currently respond to Do Not Track signals in a manner that changes the Website’s data-collection practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Website, our business practices, the services we use, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and post the revised policy on the Website.

We encourage you to review this Privacy Policy periodically.

Questions About Privacy

If you have questions about this Privacy Policy, how your information is handled, or would like to make a privacy-related request, please contact Emily using the email address provided in the footer of the Website.